Refund Policy
Refund Policy for Mi Sonar Matrimony Service www.misonar.in
(Website & App)
Effective Date: [18/02/2025]
1. General Policy
Refunds are considered on a case-by-case basis and are subject to the terms outlined below.
2. Eligibility for Refunds
Users may request a refund if:
There has been no response to their profile within 30 days of activation.
The service was not delivered as promised (e.g., features not functioning).
3. Refund Process
To initiate a refund, users must:
Submit a refund request via email or through the customer support section of the app.
Provide necessary details, including account information and reason for the refund.
4. Timeframe for Refunds
Refund requests will be processed within 14 business days after approval.
5. Non-Refundable Situations
Refunds will not be provided for:
User dissatisfaction due to lack of knowledge about matrimonial functionalities.
Any services rendered after the profile has received responses.
6. Changes to the Refund Policy
Mi Sonar reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes.
